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OLEH : Aulia Oktaviani Elvira Yuniarti Norita Rachman Domitianus Adhio Agia Tessa A
4. Features (fitur)
5. Reliabilty (reliabilitas),
6. Aesthetics (estetika),
Garvin (1987)
1) 2) 3) 4) 5) 6) 7) Performance, feature,reliability, conformance, durability, serviceability, aesthetics, perceived quality
TERIMA KASIH